Privacy Policy

1. Who We Are

DnD Software is a South African AI and software consultancy operated by DND SOFTWARE (PTY) LTD. In this policy, "DnD Software", "we", "our", and "us" refer to DND SOFTWARE (PTY) LTD.

This policy applies to the public DnD Software website at dndsoftware.co.za, our contact form, our newsletter signup, and related business communications. If you use the Chatbotz platform or any other separate DnD product, product-specific terms or privacy notices may apply in addition to this policy.

2. Information We Collect

We may collect personal information directly from you, automatically from your device, and from service providers who help us operate the website.

• Enquiry data you provide through our contact form, including your name, work email address, company name, service interest, and project brief.
• Newsletter data you provide when subscribing, typically your email address.
• Communications data when you email us or otherwise contact us.
• Technical and usage data such as IP address, browser type, device information, pages viewed, approximate location, referring pages, timestamps, and interaction events.
• Anti-abuse and verification data processed to distinguish human visitors from bots when you submit our contact form.

Please do not send special personal information, confidential client records, or other sensitive material through the public website unless we have specifically asked you to do so and agreed an appropriate secure method.

3. How We Use Personal Information

• Respond to your enquiries and discuss potential projects or partnerships.
• Provide newsletters and updates that you request.
• Operate, secure, maintain, and improve the website and our marketing workflows.
• Measure traffic and engagement so we can improve content, messaging, and site performance.
• Detect spam, fraud, abuse, or security incidents.
• Comply with legal, regulatory, accounting, and record-keeping obligations.

4. POPIA-Aligned Justification For Processing

Where applicable, we process personal information on grounds recognised by South African law, including where processing is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, to protect our legitimate business interests, or because you have consented.

5. Cookies, Analytics, and Similar Technologies

We use analytics and related website technologies to understand usage and improve the website. We also use anti-bot tools to protect our contact form and newsletter tools to manage subscriptions.

• Google Analytics helps us understand site traffic and usage patterns.
• Cloudflare Turnstile helps us reduce spam and automated abuse on the contact form.
• Buttondown processes newsletter signups and unsubscribe requests.

You can limit certain cookies or tracking technologies through your browser settings, but some site functionality may be affected.

6. How We Share Information

We do not sell personal information. We may share it only where reasonably necessary for the purposes described above.

• Service providers who support analytics, form processing, anti-bot protection, email, newsletter delivery, hosting, and infrastructure.
• Professional advisers, auditors, insurers, or counterparties where needed for business, compliance, or dispute-resolution purposes.
• Regulators, courts, law enforcement, or other authorities where disclosure is required by law or reasonably necessary to protect rights, property, or safety.
• A buyer, investor, or successor entity if our business is reorganised, sold, merged, or transferred, subject to appropriate confidentiality arrangements.

7. International Transfers

Some of our service providers may process information outside South Africa. Where that happens, we take reasonable steps to ensure the information remains protected by appropriate contractual, organisational, or technical safeguards.

8. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law.

• Enquiry records are generally retained for up to 24 months after our last meaningful contact.
• Newsletter information is retained until you unsubscribe or the subscription is otherwise terminated.
• Analytics data is retained in line with our provider settings and internal reporting needs.
• We may keep records longer where reasonably necessary for compliance, security, tax, accounting, or dispute purposes.

9. Security

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction. However, no website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you may ask us to provide access to personal information we hold about you, correct inaccurate information, delete or restrict certain processing, object to certain processing, or withdraw consent where processing depends on consent.

To make a request, email info@dndsoftware.co.za. You may also lodge a complaint with the Information Regulator (South Africa) if you believe your personal information has been handled unlawfully.

11. Marketing Communications

If you subscribe to our newsletter or ask to hear from us, we may send you updates about DnD Software, AI, software delivery, and related business content. You can unsubscribe at any time using the unsubscribe link in the email or by contacting us directly.

12. Third-Party Sites

Our website may link to third-party websites or services, including Chatbotz and social platforms. We are not responsible for the privacy practices or content of those third parties. Their own terms and privacy notices apply once you leave our website.

13. Children's Privacy

Our website and services are aimed at businesses and professionals. They are not directed at children under 18, and we do not knowingly collect personal information from children through this website.

14. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business operations, suppliers, or legal obligations. When we do, we will publish the updated version here and update the date at the top of the page.

15. Contact Us

DND SOFTWARE (PTY) LTD

South Africa

Email: info@dndsoftware.co.za

Information Regulator: inforegulator.org.za/contact-us